Archive for March, 2008

13
Mar

Cirrus Communications is bad mmmkay

   Posted by: DaFiz   in ISP

This is a warning to anyone thinking of using Cirrus Communications as an ISP.

I have contacted the support desk, and accounts, and Jodi Weal (apparently she is the Operations Manager) countless times since the 18/2/2008, about 2 issues I have. I have been told on every occasion that someone will call me back (and the last time, I gave them my work number also), and I still haven’t received one phone call.  I have rang on at least 3 occasions asking for a refund for the 12 months I have already paid up front, but they tell me that their policy doesn’t allow them to do that, without being first given the opportunity to correct the issue.  How much of an opportunity do they need, obviously 1 month is not long enough, especially since they can not seem to work out how to pick up the phone and make a call.

1st issue.  I paid 12 months up front for a 2048/512 (40GB downloads) connection at $1300 on the 18/2/2008.  I was previously on the 512/128 (unlimited).  My problem is, my internet connection is still running at the 512k speed.  And it is now almost a month later.

2nd issue.  My internet for the past 4 months has been stopping after 10 - 24 hours.  In which i have to reboot my router (from the web interface).  I have tried a different router with the same result, and also a direct PC connection with the same result.

Honestly I don’t know how these guys can deliver a service like this.  The customer support I have received over the past few weeks is just plain appalling.  I have sent them a couple of emails fairly similar to this, and letting them know that I am seriously considering reporting them to the Office of Fair Trading, and issuing warnings on the Whirlpool forums to anyone thinking of using Cirrus as an ISP.  And so it has begun, this is my first step, posting it here on my Blog.

They are charging me $130 per month for an internet service which I was previously paying $55 per month for, and also as a bonus I am getting twice daily drop outs, which remains not working until I physically reboot the router.  This is just not on.

So I ask that anyone who is willing, to help me boycott Cirrus until they realise that they cannot treat their customers this way.

13
Mar

Cop Pro Wrestling

   Posted by: DaFiz   in Personal

The other week when my son was in hospital, SHMBO and I, ducked home from the hospital to have a quick bite and pick up some things.  Anyway, on the return trip, as I was turning the corner coming out of my street, I noticed a car in the revision mirror going faster than myself around the same corner, thinking it was a young hoon, and not wanting to be hit up the rear, I accelerated while coming out of the corner.  Then to my surprise I notice in the revision mirror some flashing lights, apparently it wasn’t a hoon but in fact a police wagon.  As I pulled over I was thinking to myself, I wonder what is going on here, I hope they are not going to fine me for taking the last corner to fast or something.  A tall officer approached the car, and said I had been pulled over for a random breath test.  Since I am not a drinker, I naturally passed with flying colours, when he then asked for my license and went back to the police wagon, where he stood talking to someone else in the car for a good couple of minutes.  At this point I was thinking, once he has checked my license and presumably the license plate on my car he would return with my license, I could finally return to the hospital to be with my son.

This is where the story takes a bit of a turn for the unexpected.  Upon the officers return he proceeds to ask me to get out the car, and points to a patch of road and tells me to stand there, as he backs up onto the curbing.  So naturally I comply, and make my way to the spot designated, at which he then tells me to not stand on the road as he doesn’t want me to get hit by passing traffic.  So as I step forward I notice he also took a step back.  He then started asking questions like, ‘Have you ever been in trouble with the police before?’, ‘How long have you had this car for?’, ‘Is there anything you wish to tell us, before we go any further?’.  In which I replied, with roughly the following responses, ‘No’, ‘About 2.5 years’, and ‘Nuh, only that I am trying to get back to the hospital to be with my son’ respectively.  This is about when I notice his partner is standard up on the curb also, with a notepad.  He then responds with, ‘OK we will try to keep this quick’, and then asks if he can search the car.  Again, being a model citizen, I naturally agree, and then advise my wife to get out of the passenger seat while they do their search.  He opens the passenger door, and goes to reach in to start checking, and then turns around to ask if I have any needles in the car, to which I reply ‘Not that I know of’.  While this is going on I hear my wife’s mobile phone ringing, but by the time she grabs it the caller had stopped.

Another cop car turns up and an oldish male, and a young female officer hops out.  This older copper then asks me whether he can search my person.  I agree, empty my pocket contents and place my hands on the back of my vehicle as instructed.  The female cop starts pulling on what looked like some black leather gloves, and asked the same of my wife.  They then finish up the search of the car buy opening the boot, and finding a lot of nothing.  Bamboozled that they hadn’t found anything either in the car or on our persons, the 2 original cops continue to asks some more odd questions, like ‘When is the last time you have visited town x?’, ‘When did you purchase your car?’, and ‘Have you ever been arrested?’.  I replied with ‘Not in over 5 years, possibly more’, ‘Like I said before, about 2.5 years ago’, and ‘No’.  The oldish cop then as these original 2 if everything is under control, they nod, and thank them individually for their assistance using Sargent to address them both, then they leave.

The 2 original cops keeps us around for further 10 minutes, divulging a little bit of info on the situation, saying that they had been told over the police radio that someone with my name with my same car, had been up to mischief in recent months.  They ask myself and my wife for all of our particulars, like, our phone numbers, address, where we worked, etc… Then they ask whether I hang around anyone dodgy.  I stated that there is no way I would associate with anyone that would be considered of dodgy nature, to which they casually replied with ‘We would have expected you would’.  After this they finally allowed us to leave.

Now the funny bit is, the missed mobile phone caller, turned out to be my cousin who had been listening to the police scanner.  Apparently they were at home laughing there heads off, because of the long list of criminal activity that had been conveyed across the police radio.  Stuff like, wrestles with police, resists arrests, narcotics, stolen goods from town x in the last 2 months, etc…  When my cousin was telling me all this, everything was starting to make sense, why we had had to go through all that crap.  Now, to this day, my relo’s make jesting comments about me wrestling cops, mainly because they know how anti violent I am, and the cops thinking otherwise.